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Customer feedback

Paul carried out a fantastic, professional job of installing my wood burner, which is now working brilliantly. 

I would highly recommend him to anyone looking for similar services and he's a nice guy too.

Five stars.


David, Knowle, November 2019

‘Paul fitted a new log burner for us and we would have no hesitation in recommending him. He always responded to emails promptly and the work was carried out efficiently, on time and in line with his quote.’

David, Backwell, 2023

Paul Paul fitted a log burner for our cottage and did a fantastic job. He supported us with the process of choosing a burner appropriate for our room, and he fitted it beautifully. He was really professional from start to finish, and communicated brilliantly throughout. A lovely guy and hard worker - we would wholeheartedly recommend him!


Hannah and Ceri, December 2023

Thank so much for installing our log burner and sourcing our hearth. We absolutely love it and the job was done to a really high standard. 


Jen St George 2023

"Great installation, Chimneymate are helpful, efficient and good value for money!"

Henry, Knowle, Feb 2023

I had just moved to a new house in 2018 that had a  Gas fireplace situated in what should have been a lounge but had been used as a bedroom .

My vision was to remove this gas fire and to have an open fire place using logs and to make this tired room into a snug for me to relax with no TV and for the Grandchildren to have a calm place to read their books etc.


I looked on line and read many reviews regarding fireplaces but Chimney mate stood out I made contact with Mr Hodgkinson who gave lots of advice by phone then came to my house to see if this could be done ..

Mr Hodkinson on viewing the fireplace gave me lots of advice and understood what I wanted .. I felt as ease straight away with him and he would inform me on his work step by step and informing why some additional works would have to happen for safety reasons etc .


Works carried out were always organised and there was no mess. Mr Hodkinson had to come a few times but as I work full time I was not able to be home ,so as the trust was there straight from the start I gave him a key so that he could carry out the work required.


I had a beautiful winter with the fire and Christmas was beautiful with the logs burning away and knowing that it was all completed to a high standard and knowing the safety aspect it had been fitted to the regulated standard required.


I therefore strongly recommend this company whether to have what I had done or for just to have the chimney swept etc.

Sharron Avonmouth Dec 2018

jotul with funky tiles.JPEG

“Paul was a recommendation to us, as we were seeking someone to install our wood burner, and I’m very glad we went with him. Paul was fantastic! Professional, attentive and altogether a great service. He was more than happy to explain what he was doing (as I ask a lot of questions), and he left our home clean and tidy. We would not hesitate to recommend Paul! Thank you Paul, we cannot wait to use our new wood burner :)

Pete, Gloucester, December 2022

Thanks Paul.   You have done a tremendous job


Jon, Leigh Woods, Dec 2020

Paul installed our woodburner following our acceptance of his competitive quote in winter 2018. Considering the season and the workload of installers at this time, he was courteous and accommodating, fitting us into his schedule and arranging the installation at short notice. The installation was thorough and professional with our living room being left clean and tidy after the work. Paul was also very forthcoming with useful advise regarding maintenance of the woodburner and installation of a Carbon Monoxide alarm. If you're looking for a HETAS registered installer in Bristol, or even just a friendly and reliable sweep, we wouldn't hesitate to recommend Paul for the job.


Orlando and Katie, Long Ashton, Dec 2018

'' I found the Chimneymate website using google and read the reviews, everything that is said is correct. Paul is friendly, punctual, works cleanly and efficiently, we now have a log burner were there was an open fire and it has transformed the room. A huge improvement in terms of efficiency, control and looks.

Rarely these days do you get what you pay for but with Paul he delivers exactly what is promised. 


Jon, Timsbury, July 2017

We have been very happy with our log burner installation, I wish we had done it sooner! 

Your knowledge, professionalism and hard work was very much appreciated and we will certainly be reccommending you to friends and family.


Thanks again, Terrianne, Keynsham 2023

Paul installed my wood burner just before winter and I have had no problems with it at all, very pleased.

He was also very efficient and left everything clean and tidy, would highly recommend just as he was highly recommended to me

Steve, Keynsham, Nov 2018

Paul proved flexible, knowledgeable and skilful in helping us put an insulated liner in our chimney in order to minimise emissions, to reduce the risk of chimney fires and to improve draw.  There was clear pride in good workmanship in repositioning lintel and chimney pot.  And we particularly appreciated his candour and straightforward manner - which made him easy to trust and to work with.

Stephen and Julie, Redland, Oct 2018

'When I decided to replace my old gas fire with a modern log burner I got in touch with Paul. His help from initially advising on suitable log burners, providing a comprehensive quote and carrying out the installation was faultless. As an engineer and keen DIY enthusiast I really enjoyed helping Paul with the installation and was impressed with his workmanship and professionalism. He carried out the installation quickly and cleanly. I would definitely recommend him to anyone requiring an installation or any chimney related service. 


I’m really pleased with the Log Burner and so are the dogs as you can see in the attached pic :) So far it’s been trouble free and I’ve used it pretty much every evening.  Thanks for your help!!


Mike, Whitchurch Feb 2018

All working fine and it's been a complete joy to warm the room with the wood burner. Everyone who's been here has enjoyed watching the flames and some have lit the fire. A great success & many thanks again for the fitting.

John Henbury July 2018

''Paul did an excellent job in sourcing and installing a new wood burning stove for us. He was very professional, helpful and friendly. We had excellent communication throughout and the standard of work was exceptional. Thanks!''


Jon, Bedminster, Jan 2016

I would definitely recommend Paul as he is knowledgeable, helpful and puts the customer first and good value for money.

He installed a new wood burner for me in my cottage and given the type of work involved with this type if installation, he was clean and tidy which kept the distribution down to the minimum. 

Will use him again when the chimney needs sweeping!


Alison, Frampton Cotterell. Jan 2018

Paul came and quoted to install a wood burner for me earlier this year, he was very comprehensive and thorough assuring me that he could install the woodburner in my current fireplace testing this out which was contradictory to information I was given years ago from a builder so I was very happy.  

He completed all the work in two days and now I have a lovely wood burner which works brilliantly and has made my lounge perfect.  

I highly recommend his services as very amiable and very fair price.  I will make sure I use him to get the chimney swept from now on.

Kerry, Saltford, March 2018

I contacted Chimney Mate/Paul after discovering his website and reading customer reviews.

We have wanted a Wood burner for sometime but were unsure whether it was possible as we had no chimney.

From start to finish the service received from Chimney Mate was excellent, from quotation to installation.  Communication throughout the process was very good and we were involved in every decision made no matter how small.

We would definitely recommend Chimney Mate and will use him again in the future.


Mr and Mrs Crowley,Coalpit Heath, May 2017



I am very pleased with the service received from Paul. He was super helpful throughout the whole process from the initial itemised quote ,choosing and sourcing a suitable wood burner to installation day. I thoroughly recommend him.

Sally and Nigel, Fishponds, Nov 2017

In addition to sweeping our chimney regularly over the past years, Paul recently installed a liner in the chimney, plus other necessary work. This work had a few challenges to it, but Paul and his mate, Pete, did the work professionally and competently, in a friendly and considerate manner. 

We would highly recommend him for any chimney work.


Rob and Fran, St Andrews Dec 2016

I contacted Paul at Chimney Mate and he came to our house and comprehensively assessed the room and advised upon the size and type of burner suitable for the property..

Paul did a fantastic job opening out the fireplace that had previously housed the back boiler, preparing the fireplace, and fitting the multiburner stove.

I was amazed at how efficiently a chimney that hasn't been used in goodness how many years could  be swept with such little incontinence.

Paul and his team worked like Trojans on the day of the fitting and I have nothing but praise for Chimney Mates punctuality and professional work ethic.

Martyn, Bedminster Down, July 2016

''Thank you so much for fitting my woodburner , you did a fantastic job.  

Everything went smoothly and no mess at all , I will recommend you to anyone who needs a woodburner or chimney sweep, I look forward to enjoying my fires . Many thanks Paul , kind regards Angela and the dogs.


Angela, Hanham, Nov 2017

"Absolutely fabulous Paul, what a great job you've done!!! We would recommend you to anyone''

Rich & Helen, Portishead Mar 2017

''We recently had our new woodburner fitted by Paul and found him to be very clean, tidy, conscientious and professional, everything you want from a Tradesman really, all this despite our challenging chimney with an unexpected bend in it. We would definitely recommend him.''


Andy, Frenchay, Feb 2016

''Thank you paul the fire looks amazing the care you took fitting it has made all the difference , well done very pleased 

Graham, Horfield May 2017

"We contacted Paul when we wanted to change our dated gas fire to a wood burnering stove. Once we removed the gas fire ourselves, we booked a chimney sweep appointment with Paul. He swept our chimney, he took great care and even cleaned up after himself. We also had our log burner installed by Paul, again he took great care with his work, once the burner was fitted Paul took the time to show us how to light it and gave us some useful tips to us log burner novices! I would reccomend Chimney Mate for their friendly , clean and professional service." 

Ashley, St George Jan 2017

After contacting Paul through advert in local paper to have a cowl put on our chimney, (due to a bird coming down the week before, fortunately we retrieved the wood pigeon which flew away very happy), I was very pleased he was available to come within days. He arrived on time introduced himself and commenced work. I am delighted with the job which was done professionally and safely


Mr Cole Kingswood

This was our first chimney sweep having decided to have a real fire over the Christmas holiday. Paul did all the important things well, he turned up on time (an evening appointment) did a thorough sweep, left everything clean and charged what he said he would charge. We won’t return to an artificial fire and will definitely use ChimneyMate again.


Mike, Keynsham

Paul recently visited to sweep 3 chimneys and replace the cowls. Prompt, polite and friendly, Paul did an excellent job, including handling an unforseen problem with patience and professionalism. Highly Recommended!


Pete, Long Ashton

When I needed my chimney swept I decided to call Paul as I had met him briefly and was confident about him as a person which was important as I am a pensioner living on my own.

He arrived on time and was extremely polite and helpful.  The work he did to clean the chimney was exemplary and I highly recommend ChimneyMate.


Liz, St George

For the past 3 years I have used the services of ChimneyMate and would highly recommend them.

ChimneyMate turn up on time, offer a very professional and prompt service and leave the rooms spotless.

I have peace of mind knowing a good job has been done and like the idea of receiving a Certificate.


Nicki, Pucklechurch

Many thanks for the most excellent job that you have done on my stove and flue. I was impressed by your diligence and the manner in which you carried out your work and as a result I will have no reservations about recommending you whenever I can.


Ian, Hewish, Nov 2017

I recently moved into a house with a gas fire which was outdated and unsafe to use. Paul has fitted me a beautiful multi-fuel burner which I'm really happy with. Throughout the process, Paul has been reliable, friendly, honest and has kept the cost down as much as possible. He communicated everything that needed doing clearly and worked cleanly and efficiently. I would recommend Paul to anyone considering getting a real fire installed, and I will definitely be calling Paul again when my chimney needs sweeping next year.


Kat, Bedminster Down, May 2016



"We are delighted with our new stove fitted by Paul Hodgkinson of ChimneyMate, When we were looking for someone to fit our stove it was important to us to find someone who was registered with Hetas because it would mean that the fitter would be sufficiently qualified to ensure that the stove was as safe as possible. We obtained three different quotes for the work. Paul was punctual, polite and professional in his manner. His quote was competitive and he arranged for the work to be carried out promptly. Paul is an exceedingly tidy worker and the standard of his work appears to be excellent. Thank you very much indeed. We look forward to a toasty winter!".


Abi, Pensford, May 2016

Pau I chose Paul to install our log burner after pondering several Bristol based fitters and then reading his reviews and meeting him in person. Our chimney is quite old and hasn't been used for years but he happily carried out all the prep work (including a thorough sweep, flue fitting, fixing some issues with the chimney pots and and carefully laying a hearth), then fitted and tested the log burner. The burner works beautifully and will save us some money on fuel bills this winter. Paul was lovely to have around and you trust his work. Highly recommended.

Vicki, Brislington, March 2023

Paul has been fantastic from day 1. He responded to our initial enquiry very quickly and visited us soon after. His quote was very detailed and his expert advice allowed us to pick the log burner and mantle that best suited us. Our log burner looks fantastic and we can’t recommend Paul and his services highly enough. Thank you Paul!

Serena&Fabio Knowle, June 2023

I highly recommend Paul - his workmanship is excellent and comprehensive. He fitted two chimney liners and burners in our cottage.  The certification was received promptly. He is reliable, hardworking and knowledgeable and we will continue to use Paul on an annual basis


Dave & Jacqui. Blagdon, May 2023

We were recommended Paul by a friend, and are so happy with our new log burner and the great work carried out. The house was clean after the job was completed. We wanted to tile the hearth ourselves, and Paul gave us really helpful advice with this and took great care when installing the burner. We would highly recommend Paul, he is very professional and helpful. We're now very much looking forward to winter so we can light the fire. Thank you Paul. 

Hayley, Kingswood, June 2023

I can thoroughly recommend Paul. I asked him to investigate a leaking flue, after which we agreed the only solution was to adapt the existing Victorian fireplace to make space for a small stove, and fit a full, and tall, chimney lining. My wishes and suggestions were respected and explored, and I am delighted with the result.  Paul was helpful, knowledgeable and competent, he kept me informed, and always came when expected.  And of course I will be calling him in as a sweep in future.

Jean Norgate, Clevedon, Feb 2022

clevedon stove in fireplace.jpg

Paul fitted a log burning for us in June 2023 and I would highly recommend him.

Paul was attentive to our requirements, always available prior to installation if you needed advice and the whole process of installation was professionally cared out with very little mess or disruption.

Paul is very respectful and we were so pleased with the way the whole process went.


Wendy Stockwood 2023

Paul was great at talking us through our options and technically what was possible. This included working around other commitments to visit the property in advance to start the preparation. The preparation of the alcove ended up being a larger job than we estimated, and Paul was great at keeping dust to a minimum and tidying up each day. We would highly recommend him to do any future work for us, and will be sweeping our chimney going forward.

Will, Olveston 2023

In early 2023, Paul installed two cast iron wood burning stoves. One, a Ecosy Rock replaced a gas stove and the other, a Salamander Hobbit was fitted into an existing cast iron fireplace. We used the stoves for the rest of the winter and are very happy with the results of Paul's work. The installation was carried out quickly and without any disruption. Paul explained clearly the modifications to the fireplaces which would be needed, gave a detailed quotation for each of the jobs, arrived promptly on the agreed dates and worked quietly and unobtrusively. He cleaned up after finishing each installation. We cannot see how anyone could have done the work more effectively or with less fuss and bother. We definitely would recommend him to anyone who is, as we were, uncertain how to choose an installer.

Ciaran Phillips and Jane Hughes, Fishponds, 2023

I very much appreciated your hard work ,attention to detail and completing the installation efficiently  within 1 day . The log burner has worked brilliantly in the cold months and I will give you a shout for the annual chimney sweep and repointing 

All the best 

Rob Kingsweston 2023

Paul recently installed a log burning stove for me. Through the process, he was professional, courteous and informative.   I had one of these in France (Villager Flatemate) and really missed it on my return to the UK.  I am now a happy bunnie and would recommend Paul to everyone.


Brenda, North Yate, October 2019

We would recommend Chimneymate wholeheartedly to anyone wishing to get work done. Paul was polite, courteous and a pleasure to deal with from start to finish, helping us to make decisions and ensuring that everything met the legal standards. The installation was quick, clean and exactly as discussed.

Five stars!

C&A ,Easton, March 2019

Look at our fabulous wood burner 

Don’t know how we ever lived without one

Just love it !!! 

Well where do I start, don’t normally write reviews as in our line of work we work with trade men from builders to demolition experts, plasters, electricians, tree engineers the lists goes on and so we’re very critical, but this is so easy to say! you can’t go wrong with Paul, apart from always having a smile on his face , polite, punctual and hard working, he is highly skilled and fantastically knowledgable, can work around your every want helping all the way, offering great suggestions and keeping you informed and sharing his knowledge throughout, he did everything from installing flue ,fire and hearthstone to very high standards and at prices which believe me, less skilled firms out there charge more for! So don’t think twice about giving Paul a ring you won’t regret it and will be very happy with your end results as are we!!

Thank you Paul can’t rate you enough 

Keep up the great work 👍 5 stars ⭐️


“We are really pleased with wood stove, hearth and chimney liner that Paul recently installed for us. Throughout the process, Paul was really approachable, flexible and helped us to understand what was needed and get the best options for our house. We recommend him!

Carolyn and Sam ,Bath, March 2019

Paul installed our logburner and a flue to go with it. He did a very professional job at a really reasonable rate. Paul was clean and tidy and certainly delivers service with a smile. Highly recommended."

Rich, Long Ashton, Nov 2018

Paul did a cracking job. He gave us great advice on the size and type of wood burner to buy, fitted it single-handedly (goodness knows how, it weighed a ton!), Sourced and fitted a beautiful single peice of slate for the hearth. He did the job in the time stated, cleanly with consideration to our home and family. Did I also mention he's a lovely bloke.

Martin, Coombe Dingle, May 2018

Really, really happy with our log burner. We love it.

Your installation happened when you said it would and your cost was very competitive. Your work was to a high standard and was very tidy.

We are more than happy to recommend you to anyone that is thinking of installing a log burner, as we did to our friends who have also now used you and who are as equally pleased with your work.

Many thanks,

Gerry & Andy, Brislington, Oct 2018

After searching the internet for suitable fitters I asked paul to come and quote for the install, he was incredibly competitive on price but also went above and beyond in terms of customer service, I hadn’t chosen a burner and sent Paul multiple emails regarding this and every time gave an honest opinion on this.   His workmanship was second to none and would definitely recommend to anyone!!! 

Dan, Clevedon, September 2018

Paul installed our Mendip Ashcott, he is diligent, hardworking and very thorough in both planning the install and during the installation. I would not to hesitate to recommend him.

Paul, Willsbridge Sept 2018

I used Chimneymate Paul to knock out my old fire surround and install a wood burner. I  am very pleased with the end result. I can definitely recommend Paul to do a excellent job.

John Radstock, Jan 2019

I am very happy with the work I had done  to install my Rowendale multi burner.  Paul  and his team worked really well. The original fire surrounds, didn't  go quite to plan, but all was rectified.  Always  cleared up, to leave my front room tidy. I've used my stove every day this winter and am so glad, I had the stove installed.

Ps. My sister in law Yadja was very impressed when she saw the woodburner and I'm glad she went ahead and had one installed by Paul too.

Wiesia, St Andrews, October, 2018

Paul carried out the conversion of our defunct gas fire and we are really pleased the work he undertook. He was extremely professional and went out of his way to repair the chimney prior to installation. He is highly recommended!

Rebecca, Redland, Oct 2018

All in all, I am well pleased with your work from the chimney preparation to opening up my fireplace and having the stonework repointed to the wood burner installation. It all works and looks great. Thank you for your high standard of workmanship

Kind regards

Yadja, Redland, Feb 2019

Log burner fitted, Flue installed and building works to expand existing fire place.                                               


The work completed was done to an excellent standard, Paul efficiently completed the job and at a very competitive rate.  Paul was considerate in our home, he took time to protect and tidy the room whilst completing messy work and he was extremely diligent. He listened to our requirements and delivered exactly what we wanted - we’re delighted with the outcome!

Ed, Southville, Nov 2018

Paul recently fitted our new wood burner including cowl, liner, certificate and more and was very efficient and easy to have around. He also gave us some excellent advice beforehand including helping to source a suitable burner for a good price. He will be returning to sweep our chimney and we will be gladly recommend his services to anyone who will listen

Joe and Frankie, Bishopsworth, Feb 2018

Paul at Chimneymate, gave us excellent advice regarding stove installation. His communication, workmanship and price were all excellent.  If you’re thinking of having a stove fitted we recommend Chimneymate

Jo & Andy, Long Ashton, Feb 2018

Thanks for all you both did. I’m so so glad you guys did it. Very professional and friendly service. Thanks so much. 

Nicola Horfield Dec 2017

We asked Paul to come up with a solution after we had to remove a damaged gas fireplace. He helpfully advised us of three options with quotes. We chose to have a small woodburner put in and are incredibly happy with the work done. Paul is a lovely person to do work and we really recommend him. Cathy & Billy


Cathy & Billy, Knowle Jan 2017

I had been looking into getting a Log Burning stove for sometime and contacted Paul after my in laws recommended him.  He came round and measured everything up and then emailed me my quote.  We thought the quote was a good price so booked Paul to come and do the job. 

Paul kept in good contact in the lead up to the install, sending pictures of hearth materials and the mantle to ensure I was happy with the materials he would be using, we purchased the stove ourselves although Paul did offer to do this for us if preferred.

During the works Paul was always friendly and courteous, we chatted easily and I was completely comfortable being at home alone with him whilst my husband was at work, in fact it was like I had known him for years!

Now the job is complete I am 100% happy with the work, it looks fantastic and if lovely and cosy being able to have an indoor fire.

If you are considering getting a Stove I would highly recommend using Chimney Mate.


Kim, Henbury, Bristol Mar 2017

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